School Issued Device Management
Offering comprehensive management solutions for school issued devices, ensuring their proper functionality and security to support effective digital learning initiatives.
How EduCare Supports School Districts with 1:1 Device Initiatives
In today’s digital learning environment, school districts across the country are implementing 1:1 device initiatives, providing every student with access to a device to enhance their educational experience. However, managing a large inventory of devices, ensuring they are properly distributed, and maintaining them throughout the school year can be a complex and resource-intensive task. That's where EduCare comes in.
EduCare offers comprehensive support that helps school districts streamline the process, reduce the administrative burden, and ensure that both students and educators can make the most of their devices. Here’s how EduCare can assist with your 1:1 device initiative:
New Devices and Inventory Management for the Upcoming Year
At EduCare, we understand that the success of a 1:1 initiative starts with the right devices. We help school districts plan and manage their device inventory for the upcoming school year, ensuring that new devices are procured in a timely manner and are fully equipped to meet educational needs.
We work closely with you to ensure that the devices selected align with your district’s educational goals, budget, and technology requirements. Whether you’re upgrading existing devices or rolling out brand-new technology, EduCare will help you create an inventory that scales with your needs and supports a future-proof learning environment.
Onboarding & White Glove Service
Once your devices arrive, the next step is ensuring a seamless onboarding experience for students, teachers, and staff. EduCare’s white glove service is designed to eliminate the stress of device setup and configuration. Our team will:
Unbox and configure each device with the necessary operating system, apps, and settings tailored to your school district's specific needs.
Provide personalized training and support to ensure that both students and staff are comfortable with the new devices.
Pre-install educational software and tools, saving time and ensuring that devices are classroom-ready right out of the box.
This ensures that devices are ready for immediate use, minimizing downtime and enhancing the user experience.
Warranty & “Dead on Arrival” Device Exchange
It’s inevitable—sometimes devices don’t arrive as expected. In the case of Dead on Arrival (DOA) devices, EduCare has a streamlined process for exchanging malfunctioning devices. We prioritize swift replacements, so your district isn’t left with unused or faulty devices that can disrupt the learning process. Devices that are defective out of the box will be promptly swapped out for new, functional units, ensuring that your students and staff experience no interruptions.
Device Distribution and Problem Solving
EduCare makes device distribution simple, organized, and efficient for both freshmen and transfer students. We assist with:
Login issues: If students or staff encounter login problems, EduCare’s support team can quickly resolve them, ensuring smooth access to devices and online resources.
Connectivity issues: EduCare provides troubleshooting for Wi-Fi, network, and configuration issues to make sure your devices stay connected.
Damaged or missing operating systems: If devices arrive without the necessary operating systems, or if an OS is damaged, we’ll step in to restore them to full functionality.
Google/iOS environment integration: Many districts use Google and iOS products for classroom learning. EduCare offers guidance on integrating your new devices with these platforms, ensuring that students and teachers can take full advantage of apps, storage, and collaboration tools.
We are here to help resolve any issues that arise and ensure your devices are always ready for classroom use.
Daily Maintenance and Ongoing Support
EduCare provides daily maintenance for all devices under our management. This includes regular software updates, security patches, and hardware checks to ensure that your devices continue to function optimally throughout the school year.
We also maintain close communication with our warranty and repair center to handle any devices that require repairs or replacements. If a device needs servicing, EduCare handles the process seamlessly, so your district doesn’t need to manage the logistics.
Loaner Pool Management and Accessories Loaner
To keep students learning without interruptions, EduCare helps school districts manage a loaner pool of devices for students whose primary devices are being repaired. Our loaner program includes:
Loaner devices: When a device is out for repair, students receive a replacement device quickly to ensure they don’t miss valuable learning time.
Loaner accessories: From chargers to docking stations, EduCare offers access to a variety of necessary accessories, so students are always prepared to use their devices effectively.
Data Tracking and Reporting
EduCare understands the importance of data-driven decisions. We provide comprehensive tracking and reporting to keep school districts informed about device usage and repair history. Our data includes:
When and who the device was given to: By tracking the lifecycle of each device, we ensure accountability and manage your district’s assets effectively.
Repair history: We record how often a device requires repair, allowing districts to identify trends or issues with particular models or batches.
Damage types: Whether the damage is accidental or related to wear and tear, we track the type of damage and identify whether there are recurring issues that need attention.
Action taken: Every repair or replacement is documented, ensuring that your district can easily track the history of each device and maintain a clear audit trail.
This data helps districts monitor the effectiveness of their 1:1 initiative and make informed decisions about future device purchases or repairs.
Monitoring Repair Costs
EduCare also keeps a close eye on the costs of repairs. We understand the importance of staying within budget while ensuring that devices are functional and reliable. By tracking the costs associated with repairs, we help districts:
Identify recurring issues: If certain repairs are frequent or expensive, we can work with you to address potential underlying problems or consider alternate device models.
Optimize device lifespan: Our focus on cost-effectiveness ensures that your district gets the best value for your investment in student technology.
EduCare is dedicated to helping school districts successfully implement and manage their 1:1 device initiatives. From procurement and onboarding to daily maintenance and repair management, we handle all aspects of device management to ensure that students and educators can focus on what really matters: learning.
Let us take the stress out of your device management, so you can spend more time shaping the future of education. Contact EduCare today to learn how we can support your district’s 1:1 initiative and ensure the success of your digital learning environment.
